HEALTH EQUITY ALLIANCE
Title: Manager, Health and Well-Being
Department: Sexual Health & Wellness
Report to: Director of Operations & Services
The Manager of Health and Well-Being is responsible for improving health outcomes for HEAL’s clients by creating and managing programs that facilitate access to treatment, testing, and supporting treatment adherence. MHWB will focus on identifying gaps in care across the continuum of clients’ needs from access to prescription acquisition. The program manager will also provide support for Sexual Health and Wellness department's needs under the SH&W manager.
This job contributes to the success of HEAL’s strategy and departmental goals and new initiatives by focusing on the health and well-being of our clients across the health continuum of our service lines. This position is directly involved in the development and ultimately owns the implementation of areas of nurse support for inbound navigation calls and care coordination outreach, Wellness, Social Work, and Non-Clinical Support. Oversees the relevant clinical programs and processes and is responsible for continuous improvement of the programs, systems, processes, policies, vendors, and staffing necessary to ensure cost-effective delivery of care. The position also leads the development and execution of member-facing tools and interventions and ensures attainment of client and/or market-specific operational, clinical, and financial commitments, and grant performance. This position is key to increasing client compliance levels of engagement in Clinical Care as well as Sexual Health and Wellness programming. The incumbent is responsible for the performance of these initiatives; quantifying outcomes and bench-marking them to industry standards.
- Works with President and Director of Operations & Services to assure continuous program quality and compliance with related licensing and regulatory agencies.
- Manages the health status, access, testing, and treatment intervention for all HEAL Harm Reduction and Medical Case Management patients and referrals and provides support for Sexual Health & Wellness manager, including testing and outreach.
- Works with Harm Reduction Supervisor to enhance services and provides frontline support as needed.
- Provides training for medical case managers and harm-reduction staff.
- Provides direct care management as needed.
- Pursues outside research and opportunities to increase knowledge and competencies of team members related to community needs.
- Promotes the financial sustainability of the wellness program through budget management, grant writing support, and grant reporting.
- Supports the monitoring and database systems to improve program quality, impact, effectiveness, and efficiencies.
- Demonstrates a thorough understanding of applicable federal, state, county, and agency policies, operating practices, and systems as related to service delivery.
- Communicates regularly with leadership and office management on program progress, revised processes/procedures, barriers, and patient outcomes and identifies gaps in care, programs, and systems
- Ensures that program data is collected following established standards and deadlines.
- Fosters and maintains relationships with current and future community partner agencies and organizations.
SKILLS AND QUALIFICATIONS
- Experience with Infectious Disease testing and treatment; sexual health and wellness; harm reduction and human service; familiarity with community resources.
- Preferred Certified Recovery Coach required, CADC, CCMA, or higher
- High-level knowledge and experience of the service and care needs of people who use drugs.
- Demonstrated commitment to and appreciation for Inclusion, Diversity, Equity, and Accessibility (IDEA).
- Preferred experience in a clinical setting
- Preferred management experience 3 - 5 years
- Preferred Bachelors
- Motivated to make a difference in people's lives!
WORK ENVIRONMENT AND OTHER REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer.
- Long periods of standing at off-site locations and events.
- Must be able to lift up to 30 pounds.
- COVID-19 vaccination required.
- Access to reliable transportation and the ability to travel bet
- Able to work between HEAL offices, partners, patients, and treatment locations.