Since 1987 Health Equity Alliance has been woven into some of Maine’s most vulnerable communities, beginning with People Living with HIV/AIDS. As we reignite our mission and celebrate our 35th anniversary we invite dynamic, compassionate, resilient professionals to join our HIV Medical Case Management team serving the Bangor and Downeast region.
Health Equity Alliance is a place where you can work hard and be yourself. Health Equity Alliance is an equal opportunity employer and values lived experience. We intentionally recruit within communities that face significant barriers to employment and encourage members of the LGBTQ+ community, people with a history of drug use, and people living with HIV to apply.
It’s a new day at Health Equity Alliance—join us! #workhardbeyourself
Responsible for the administration of all HIV Care operations, processes, policies, and procedures, ensuring that all program requirements are met and reported accurately and on time. The Program Manager may at times carry a small caseload of 10-15 clients depending on need.
- Works with Directors to assure continuous program quality and compliance with related licensing and regulatory agencies.
- Provides weekly individual supervision for case managers. Coordinates clinical supervision with outside LCSW consultants.
- Monitors performance of case managers to reach individual and organizational billing goals and 340B revenue goals.
- Provides orientation, training, evaluation, and other personnel documentation for case managers and interns.
- Pursues outside resources and opportunities to increase knowledge and competencies of team members related to need and program population and to retain quality staff.
- Demonstrates a thorough understanding of applicable Case Management Standards, NASW Code of Ethics, internal agency policies, operating practices, and systems as related to the delivery of Client Services including HIPAA, CAREWare.
- Collaborates with Directors and Billing Specialist on compliance, quality control, and audits.
- Communicates regularly with leadership and office management on program progress and revised processes/procedures.
- Ensures that program data is collected following established standards and deadlines.
- Reports incidents of neglect and abuse and oversees the client grievance process.
- Fosters and maintains relationships with community partner agencies and organizations.
SKILLS AND QUALIFICATIONS
- 7-10 years experience with case management and/or human service; familiarity with community resources.
- Minimum of 5 years of supervisory experience.
- Bachelor’s degree in Social Work, Psychology, Sociology, or Human Development. Advanced degree or LCSW preferred.
- Knowledge of the service and care needs of people living with HIV and affected others.
- Proven clear and effective communication skills (written and verbal).
- Demonstrated commitment to and appreciation for Inclusion, Diversity, Equity, and Accessibility (IDEA).
- Strong team leadership and group/meeting facilitation skills.
- Organized and attentive to detail.
- Penchant for leveraging technology and electronic communications in workflows.
- Microsoft Office Suite, proficiency with Word, Outlook; basic Excel skills.
- Lived experience is valued and populations that have faced historic barriers to employment are encouraged to apply.
WORK ENVIRONMENT AND OTHER REQUIREMENTS
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 30 pounds.
- COVID-19 vaccination encouraged.
- Access to reliable transportation and the ability to occasionally work from home.